We send a direct HTTP HEAD request to zendesk.com from our serverless infrastructure, measuring the response time and HTTP status code. We also scan social networks, Reddit, and news sources for outage signals.
Where can I see Zendesk incident history?
This page shows recent incident data for Zendesk. For detailed uptime tracking and 30-day history, consider WebsiteDown Pro monitoring.
What does Zendesk's response time mean?
Response time measures how long zendesk.com takes to reply to our server-side probe. Under 500ms is good, 500–1000ms is elevated, and over 1000ms suggests degraded performance. Your experience may differ based on your location and ISP.
Is Zendesk experiencing a global outage?
Our probe checks zendesk.com from a single serverless region. If the service is up in our check but down for you, the issue may be regional — related to your ISP, local DNS, or geographic routing.
Can I access my Zendesk files offline?
Some Zendesk features may work offline if you've enabled offline access. Check the app settings for offline mode — previously synced documents should still be available.
Will I lose unsaved work during a Zendesk outage?
Most Zendesk products auto-save frequently. If you're mid-edit during an outage, your work is usually preserved up to the last auto-save point.